Lost Envelope launched in 2024 with the introduction of eco-friendly, modern wallpaper designs.

All of our wallpaper products are printed after order placement by one of our manufacturing partners based in Durham, North Carolina. All products are made in the USA.

To assist you with visualizing your finished project for your needs and space, we highly encourage ordering a swatch to test the look and feel of an item before committing to the full product, as colors can vary from screen to paper. Wallpaper test swatches are 12” x 24” in size and are the same scale and repeat as a full roll.  

Wallpaper designs are printed digitally on large format printers using non-toxic, vegan, water-based inks. As all items are made to order we do not keep a regular inventory in the usual sense of the word, but any design for sale is essentially “in stock,” since we physically create it when you order.

Cancelations are accepted within 1 hour of order placement. Because every order is custom printed we are unable to offer order cancelations after 1 hour of order placement. Returns, exchanges, or refunds are not accepted unless there is a flaw/defect or damage to the product received. You have 30 days from when your order has shipped to let us know if there’s an issue. Please check your order promptly after you receive it to avoid missing the window.

Most of our wallpaper images in our listings are computer generated renderings, not actual photos, that provide a visual example of how the design will look on the product. All wallpaper designs are created without the use of AI.

Personal Information

To fulfil your order, you must provide me with certain information, such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly via messaging.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order with my production partner, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my service;

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as my production partner, and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal (order) information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. Your Information pertaining to Lost Envelope’s newsletter such as name and email address may be retained for longer. You may unsubscribe from the email list at any time.

Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact form.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.